- JPMorgan currently blocks external AI agents from operating on behalf of retail customers, a spokeswoman told CNBC.
- Agents can read some Chase account data, such as balances, through Plaid or another connector, but they cannot send money or pay bills.
- The bank has no timeline for safeguards that would allow agents to interact directly with customer accounts.
- JPMorgan is piloting Smart Cash, an internal AI tool that forecasts cash flow and moves funds to maximize yield, which the report describes as a defensive move against external agents.
- Dimon said customers who use outside agents bear the risk and a liability transfer.
Quotes
“because it's just too risky for clients and for JPMorgan”
“Because it is not safe, we do not permit third parties to access accounts by obtaining customers' banking credentials and logging in on their behalf”